FAQ
SHIPPING & ORDER
Do you ship overseas?
Yes, we ship all over the world with free shipping.
How long will it take to get my orders?
It depends on where you are. The processing of your order takes 0 to 2 days.
Average delivery time:
- USA & Canada: 7-12 working days
- Europe: 7-12 working days
- Rest of the World: 7-21 working days
Delivery details will be provided in your confirmation email.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation mail.
In this mail, you can find your tracking number that you can use at this link: click here
What are the shipping rates?
We offer free shipping for all orders.
Secured delivery is $6.99
My order is not complete. What should I do?
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.
I didn't receive my package
If you have not received your order, please check your tracking link first.
If your tracking shows your order as delivered, it is possible that the deliverer put your package in your mailbox or in your common package box.
If you still do not have your order, please contact your neighbor who may have picked up your package in your absence.
If you still don't have your parcel despite all this, please contact us at contact@cool-backpacks.com
Any question?
You can contact us through our contact page! We will be happy to assist you.
CANCELLATION AND RETURN
Use this text to share information about your product or shipping policies.
Can I modify my order?
Once an order is placed, we can't guarantee any modification. However, please contact our support team as soon as possible, we will do our best to help you with your request: info@cool-backpacks.com
Can I cancel my order?
Once an order is placed, we can't guarantee any cancelation. However, please contact our support team as soon as possible, we will do our best to help you with your request: info@cool-backpacks.com
Can I return my order?
Sure! If you want to return a product, please refer to our return and refund policy and follow the procedure indicated.
SECURITY
What payment methods do you accept?
Your security, our priority: our site only offers secure and guaranteed safe payment methods:
- Credit cards (VISA, AMEX, Mastercard, ...)
- Apple Pay, Google Pay
Is my information secure?
When you place an order using your credit card, all of your information is entered into a secure SSL web page.
Your information is encrypted and sent directly to our payment service provider's network, where your card and transaction are secured and approved. Your credit card information is not stored on our servers at all.
STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?
We'll be happy to help!